The Players Rewards Card is a secure eWallet to use at the
casino brands you love. It means you only have to provide your payment
information once and play at any of our 20
Partner Casinos. And, we've worked with our Partners to create
exclusive offers and perks for being a cardholder.
Q: How do I get a Players
There are two easy ways to get your Players Rewards Card:
Invitation: Our partners have selected you as an elite
player and wanted to send you a gift.
Q: How does my Players Rewards
The Players Rewards Card is a reloadable, secure payment card that can be used at any
of our Partner Casinos. In addition to providing special cardholder Rewards, it’s designed to give you peace
of mind so you can experience any of our 20 Partner Casinos without having to
provide your credit card information to every single one.
It works like a prepaid credit card – when you’re ready to play, enter your Players
Rewards Card number at the Partner Casino’s Cashier. The amount will
automatically be deducted from your card balance.
TIP: Be sure to check your Players Rewards Card account
balance before making a deposit. If the balance on your card is lower than your
deposit amount, your transaction will be declined.
You can manage your balance in your secure My
Account area on the Players Rewards Card website.
Q: What is the difference
between Real Money and Rewards Money?
PRC Real Money:
This is the money that you load/reload on your PRC card using your credit
Once Real Money is loaded on to your PRC card, it can be used to play at all
our partner casinos.
PRC Real Money can be used with a deposit match or any other offer.
All winnings using PRC Real Money, and without using any deposit match or
other bonus coupons, can be cashed out without restriction.
If you deposit with your PRC card and use a bonus coupon code, withdrawal
conditions may apply. Please refer to the specific terms and conditions
for the utilized coupon for full details.
PRC Rewards Money:
The Rewards Money is extended to you to get the feel of our partner casino
and online games.
Rewards Money can be used at all our partner casinos.
Rewards Money allows you to play (and win) for free, with limited
Rewards Money cannot be used with deposit bonus or any other bonus.
Conditional Cashout: Once the associated wagering requirements are fulfilled
you are entitled to cash out a maximum up to $200 on PRC Bonus Rewards
Money deposit. These winnings will be paid as PRC Real Money.
Q: How do I check the balance
on my Players Rewards Card?
You can manage your balance in your secure My Account
area on the Players Rewards Card website. You will notice that there are two
balances in your account:
Your Real Balance shows the withdrawable balance in your account. The balance
includes any winnings earned through real money deposits. Your Real Balance can
be used to play any games at any of our Partner Casinos and can be withdrawn at
Your Rewards Balance shows Rewards Cash balance and includes any Players Rewards
Card bonus or free chip promotions you have redeemed, credit card top-ups to
your account, as well as any winnings that have been earned using Rewards Cash.
You can deposit, withdraw and play with no restrictions on
your Real Balance. However, in order to play with your Real Balance at one of
our Partner Casinos, the balance must be equal to or exceed the amount you wish
to play. If the balance is lower than the amount you wish to play, your Players
Rewards Card will be declined at the Casino.
Q: Are there restrictions on my
Yes, restrictions apply. Your Rewards Balance works in the same way as a Free Play
Bonus – your balance is for wagering purposes only, and only winnings from the
bonus (and not the bonus itself) may be cashed-out.
A maximum of $200 may be cashed-out from the partner Casinos.
At the time of a cash-out, the amount of the Players Rewards Card amount deposited
and any additional bonus redeemed will be deducted from your Rewards
In order to withdraw winnings from your Rewards Balance, the following requirements
must be fulfilled:
The Players Rewards Card amount deposited and any deposit bonus taken at a
partner Casino must be wagered a minimum of twenty five (25) times
before qualifying for any cash-outs. Winnings cannot be withdrawn until
the wagering requirements have been fulfilled. Despite the specific
rules on a bonus taken at a Casino, the 25 times requirement will
Only bets placed in Slots, Keno, European Slot Poker, and Scratch Card games
will be allowed. Any other game is restricted.
IMPORTANT: Wagering on restricted games will void all Rewards
Q: What should I do if my
Players Rewards Card is declined?
If your purchase is declined with sufficient funds in your account, please contact us
via live chat, phone or email referenced on the “Contact Us” page. One of our
customer service representatives will be happy to help.
Q: How long can I use my
Players Rewards Card for?
Your Players Rewards Card is valid until the expiry date
shown on the front of your card. When your expiry date is approaching, we will
send you a new card. If your Players Rewards Card is expired and you haven’t
received a new one, please contact us by phone at: 1-844-632-0966 (toll free) or
firstname.lastname@example.org to request a new card.
Q: Can I use my Players Rewards
Card at more than one casino?
Yes. You can use your Players Rewards Card anywhere Players
Rewards Cards are accepted. Just always ensure that the remaining balance on
your card will cover the amount of your planned purchase.
Q: What if my Players Rewards
Card is lost or stolen?
If you have lost your Players Rewards Card and Primary or Rewards Balance still
remains, please contact us by phone: 1-844-632-0966 (toll free) or email: email@example.com
to secure your account and request a new card.