The Players Rewards Card is a secure eWallet to use at the casino brands you love. It means you only have to provide your payment information once and play at any of our 20 Partner Casinos. And, we've worked with our Partners to create exclusive offers and perks for being a cardholder.
Q: How do I get a Players Rewards Card?
There are two easy ways to get your Players Rewards Card:
Invitation: Our partners have selected you as an elite player and wanted to send you a gift.
Q: How does my Players Rewards Card work?
The Players Rewards Card is a reloadable, secure payment card that can be used at any of our Partner Casinos. In addition to providing special cardholder Rewards, it’s designed to give you peace of mind so you can experience any of our 20 Partner Casinos without having to provide your credit card information to every single one.
It works like a prepaid credit card – when you’re ready to play, enter your Players Rewards Card number at the Partner Casino’s Cashier. The amount will automatically be deducted from your card balance.
TIP: Be sure to check your Players Rewards Card account balance before making a deposit. If the balance on your card is lower than your deposit amount, your transaction will be declined.
You can manage your balance in your secure My Account area on the Players Rewards Card website.
Q: What is the difference between Real Money and Rewards Money?
PRC Real Money:
his is the money that you load/reload on your PRC card using your credit card.
Once Real Money is loaded on to your PRC card, it can be used to play at all our partner casinos.
PRC Real Money can be used with a deposit match or any other offer.
All winnings using PRC Real Money, and without using any deposit match or other bonus coupons, can be cashed out without restriction.
If you deposit with your PRC card and use a bonus coupon code, withdrawal conditions may apply. Please refer to the specific terms and conditions for the utilized coupon for full details.
PRC Rewards Money:
The Rewards Money is extended to you to get the feel of our partner casino and online games.
Rewards Money can be used at all our partner casinos.
Rewards Money allows you to play (and win) for free, with limited restrictions.
Rewards Money cannot be used with deposit bonus or any other bonus.
Conditional Cash out: Once the associated wagering requirements are fulfilled you are entitled to cash out up to two times any PRC Bonus Rewards Money deposit. These winnings will be paid as PRC Real Money.
Q: How do I check the balance on my Players Rewards Card?
You can manage your balance in your secure My Account area on the Players Rewards Card website. You will notice that there are two balances in your account:
Your Real Balance shows the withdrawable balance in your account. The balance includes any winnings earned through real money deposits. Your Real Balance can be used to play any games at any of our Partner Casinos and can be withdrawn at any time.
Your Rewards Balance shows Rewards Cash balance and includes any Players Rewards Card bonus or free chip promotions you have redeemed, credit card top-ups to your account, as well as any winnings that have been earned using Rewards Cash.
You can deposit, withdraw and play with no restrictions on your Real Balance. However, in order to play with your Real Balance at one of our Partner Casinos, the balance must be equal to or exceed the amount you wish to play. If the balance is lower than the amount you wish to play, your Players Rewards Card will be declined at the Casino.
Q: Are there restrictions on my Rewards Balance?
Yes, restrictions apply. Your Rewards Balance works in the same way as a Free Play Bonus – your balance is for wagering purposes only, and only winnings from the bonus (and not the bonus itself) may be cashed-out.
A maximum of two (2) times the amount of the Players Rewards Card amount deposited may be cashed-out from the partner Casinos.
At the time of a cash-out, the amount of the Players Rewards Card amount deposited and any additional bonus redeemed will be deducted from your Rewards Balance.
In order to withdraw winnings from your Rewards Balance, the following requirements must be fulfilled:
The Players Rewards Card amount deposited and any deposit bonus taken at a partner Casino must be wagered a minimum of twenty five (25) times before qualifying for any cash-outs. Winnings cannot be withdrawn until the wagering requirements have been fulfilled. Despite the specific rules on a bonus taken at a Casino, the 25 times requirement will remain.
Only bets placed in Bingo games, Slots, Keno, European Slot Poker, and Scratch Card games will be allowed. Any other game is restricted.
IMPORTANT: Wagering on restricted games will void all Rewards winnings.
Q: What should I do if my Players Rewards Card is declined?
If your Real Balance is lower than the amount you wish to deposit at one of our Partner Casinos, your card will be declined. To reload or top-up your card, log-in to your Players Reward Card account and click “Reload”.
If your purchase is declined with sufficient funds in your account, please contact us by phone at: 1-844-632-0966 (toll free) or email: [email protected]. One of our customer service representatives will be happy to help.
Q: How long can I use my Players Rewards Card for?
Your Players Rewards Card is valid until the expiry date shown on the front of your card. When your expiry date is approaching, we will send you a new card. If your Players Rewards Card is expired and you haven’t received a new one, please contact us by phone at: 1-844-632-0966 (toll free) or email: [email protected] to request a new card.
Q: Can I use my Players Rewards Card at more than one casino?
Yes. You can use your Players Rewards Card anywhere Players Rewards Cards are accepted. Just always ensure that the remaining balance on your card will cover the amount of your planned purchase.
Q: What if my Players Rewards Card is lost or stolen?
If you have lost your Players Rewards Card and Primary or Rewards Balance still remains, please contact us by phone: 1-844-632-0966 (toll free) or email: [email protected] to secure your account and request a new card.