Frequently Asked Questions

  1. What is the Players Rewards Card?
  2. How do I get a Players Rewards Card?
  3. How does my Players Rewards Card work?
  4. How do I check the balance on my Players Rewards Card?
  5. Are there restrictions on my Real Balance?
  6. Are there restrictions on my Rewards Balance?
  7. What should I do if my Players Rewards Card is declined?
  8. How long can I use my Players Rewards Card for?
  9. Where can I use my Players Rewards Card?
  10. Can I use my Players Rewards Card at more than one casino?
  11. What if my Players Rewards Card is lost or stolen?
Q: What is the Players Rewards Card?

The Players Rewards Card is a secure eWallet to use at the casino brands you love. It means you only have to provide your payment information once and play at any of our 19 Partner Casinos. And, we've worked with our Partners to create exclusive offers and perks for being a cardholder.

Q: How do I get a Players Rewards Card?

There are two easy ways to get your Players Rewards Card:

Q: How does my Players Rewards Card work?

The Players Rewards Card is a reloadable, secure payment card that can be used at any of our Partner Casinos. In addition to providing special cardholder Rewards, it’s designed to give you peace of mind so you can experience any of our 19 Partner Casinos without having to provide your credit card information to every single one.

It works like a prepaid credit card – when you’re ready to play, enter your Players Rewards Card number at the Partner Casino’s Cashier. The amount will automatically be deducted from your card balance.

TIP: Be sure to check your Players Rewards Card account balance before making a deposit. If the balance on your card is lower than your deposit amount, your transaction will be declined.

You can manage your balance in your secure My Account area on the Players Rewards Card website.

Q: How do I check the balance on my Players Rewards Card?

You can manage your balance in your secure My Account area on the Players Rewards Card website. You will notice that there are two balances in your account:

Real Balance: Your Real Balance shows the withdrawable balance in your account. The balance includes credit card top-ups to your account and any winnings earned through real money deposits. Your Real Balance can be used to play any games at any of our Partner Casinos and can be withdrawn at any time.

Rewards Balance: Your Rewards Balance shows Rewards Cash balance and includes any Players Rewards Card bonus or free chip promotions you have redeemed as well as any winnings that have been earned using Rewards Cash.

A portion of your Rewards Balance can be converted to real money, however restrictions apply

Q: Are there restrictions on my Real Balance?

You can deposit, withdraw and play with no restrictions on your Real Balance. However, in order to play with your Real Balance at one of our Partner Casinos, the balance must be equal to or exceed the amount you wish to play. If the balance is lower than the amount you wish to play, your Players Rewards Card will be declined at the Casino.

Q: Are there restrictions on my Rewards Balance?

Yes, restrictions apply. Your Rewards Balance works in the same way as a Play Bonus – your balance is for wagering purposes only, and only winnings from the bonus (and not the bonus itself) may be cashed-out. A maximum of two (2) times the amount of the redeemed bonus may be cashed-out.

At the time of a cash-out, the amount of the bonus will be deducted from your Rewards Balance.

In order to withdraw winnings from your Rewards Balance, the following requirements must be fulfilled:

  • The bonus and minimum deposit amounts (if applicable) must be wagered a minimum of twenty five (25) times before making any cash-outs. Winnings cannot be withdrawn until the wagering requirements have been fulfilled. If a specific bonus or reward states a higher play-through requirement, the stated requirement will apply.
  • Your Rewards Balance can only be wagered in selected games at any of our Partner Casinos. Please review the terms & conditions at our Partner Casino’s website for details. Important note: wagering on restricted games will void all Rewards winnings.

Additional restrictions apply. See full Rewards Balance Terms & Conditions

Q: What should I do if my Players Rewards Card is declined?

If your Real Balance is lower than the amount you wish to deposit at one of our Partner Casinos, your card will be declined. To reload or top-up your card, log-in to your Players Reward Card account and click “Reload”.

If your purchase is declined with sufficient funds in your account, please contact us by phone at: 1-866-360-1503 (toll free) or email: info@playersrewardscard.com. One of our customer service representatives will be happy to help.

Q: How long can I use my Players Rewards Card for?

Your Players Rewards Card is valid until the expiry date shown on the front of your card. When your expiry date is approaching, we will send you a new card. If your Players Rewards Card is expired and you haven’t received a new one, please contact us by phone at: 1-866-360-1503 (toll free) or email: info@playersrewardscard.com to request a new card.

Q: Where can I use my Players Rewards Card?

You can use your card at any of our 19 Partner Casinos

Q: Can I use my Players Rewards Card at more than one casino?

Yes. You can use your Players Rewards Card anywhere Players Rewards Cards are accepted. Just always ensure that the remaining balance on your card will cover the amount of your planned purchase.

Q: What if my Players Rewards Card is lost or stolen?

If you have lost your Players Rewards Card and Primary or Rewards Balance still remains, please contact us by phone: 1-866-360-1503 (toll free) or email: info@playersrewardscard.com to secure your account and request a new card.

Check Out Some Of Our Top Casino Partners

Use with confidence, knowing your card is backed by unparalleled security, access and purchasing power.

270% Bonus - Crewpon - Silver Oak Casino

Teamwork is the name of the game at SilverOakCasino.com. Use code CREW270 for an awesome 270% bonus. Redeem Bonus

Mobile Version TRY TODAY! $50 FREE CHIP! - Slots of Vegas

Play on your mobile phone at SlotsOfVegas.com. Use code MOBILECHIP for $50 free chip. Play Now


  • SilverOakCasino.com
  • CoolCat-Casino.com
  • CaptainJackCasino.com
  • RubySlots.com
  • Planet7Casino.com
  • RoyalAceCasino.com
  • SlotsMadness.com
  • SlotsOfVegas.com
  • PrismCasino.com
  • ClubPlayerCasino.com
  • CirrusCasino.com
  • PalaceOfChance.com
  • WildVegas.com
  • TheVirtualCasino.com
  • PartyCityCasino.com
  • VegasStripCasino.com
  • 123BingoOnline.com
  • BingoKnights.com